Privacy Policy

1. Introduction

This Privacy Policy explains how AI Works Lab Limited ("we", "us", "our"), trading as PhonePA, collects, uses, and protects your personal data when you use our services. We are committed to protecting your privacy and ensuring your data is handled securely and transparently.

2. Information We Collect

We collect the following types of information:

• Account Information: Name, email address, phone number, and business details when you register.
• Call Data: Call recordings, transcriptions, and metadata when you use our AI assistant features.
• Usage Data: Information about how you interact with our services, including features used and preferences.
• Payment Information: Billing details processed securely through our payment providers.
• Device Information: Device type, operating system, and browser information for service optimization.

3. How We Use Your Information

We use your information to:

• Provide and improve our AI-powered phone assistant services
• Process calls, generate transcriptions, and create automated actions
• Send service-related communications and updates
• Process payments and manage your subscription
• Provide customer support and respond to inquiries
• Analyze usage patterns to improve our services
• Comply with legal obligations

4. AI and Call Processing

PhonePA uses artificial intelligence to process your calls and provide automated assistance. When you make or receive calls through our service:

• Calls may be recorded and transcribed to provide AI-powered features
• Our AI analyzes conversations to suggest actions, draft documents, and manage tasks
• You maintain control over AI-generated content and must approve actions before they are executed
• Call data is processed securely and in accordance with applicable data protection laws

5. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party services that help us operate our platform (e.g., cloud hosting, payment processing, AI services).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with any merger, acquisition, or sale of assets.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure data centers, and regular security assessments.

7. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Call recordings and transcriptions are retained according to your account settings and can be deleted upon request.

8. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Restriction: Request limitation of processing

To exercise these rights, please contact us at privacy@phonepa.ai.

9. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can manage cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our service. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: